We're all-in on Ruby on Rails, and our platform is a majestic monolith with a voice orchestration layer. Of course we use "AI" with various LLMs, STT, and TTS models. We ship fast and continuously without running in circles, delivering work that matters.

As a founding team member, you'll be working very closely with Avinash, the co-founder & CTO to build the product. I love working with smart people who simply love building products. You will have the autonomy to own and ship features end-to-end. Your role will involve developing new features, shaping the product, building and scaling our AI platform, internal tools, integrations, and most importantly, ensuring our entire tech-stack is robust 

You take pride in your work and have always done an excellent job everywhere you've gone. We have an ambitious goal and as such, we've built a team of A-players. If you want to work with others like you, this is that place. You're a self-starter manager-of-one who can take ownership of large features - architect, build, and deploy them to production independently. You must enjoy writing code (yes, we love to vibecode) and creating delightful products. As with all early-stage startups, you're excited to wear multiple hats and eager to learn.

Having experience building web applications end-to-end with Ruby on Rails, is key. Some experience with implementing AI will be a plus! You must also be comfortable with the staples of full-stack web development: HTTP, HTML, JavaScript, and CSS.

We care about what you can do and how you do it, not about your credentials. Whether you have a Computer Science degree or took a different path, what matters to us is your skill set, your mindset, and your ability to deliver.

This is a founding Customer Success Lead role responsible for owning the customer experience end-to-end. You will work directly with our customers to onboard them, ensure successful adoption, and help them realize ongoing value from Cactus. You will be the primary point of contact for customer relationships and play a critical role in retention, expansion, and long-term satisfaction.

You will work closely with the founders, product, engineering, and sales to translate customer needs into clear feedback and actionable improvements. You will help design and refine our customer success motion, including onboarding, support workflows, health metrics, and renewal processes.

This is a high-ownership role with direct visibility into how customers experience Cactus every day. Your work will influence product priorities, GTM strategy, and how we scale customer success as the company grows.

You take pride in helping customers succeed and genuinely enjoy building long-term relationships. You are comfortable working directly with small business owners, office managers, and operations leaders, and can communicate technical concepts in simple, practical terms.

You thrive in early-stage environments where structure is still being built. You are a self-starter manager-of-one who takes ownership of outcomes, identifies gaps, and builds solutions without waiting for direction. You enjoy wearing multiple hats and are excited to help define what great customer success looks like at Cactus.

Experience supporting SMB customers is important. Experience with home services, field services, or trades-based businesses is a strong plus. You must be comfortable working with AI-powered products and helping customers understand how automation fits into their daily workflows.

We care about skill, ownership, and execution. What matters is your judgment, empathy, and ability to deliver real value to customers. If you want to build something that helps real businesses grow, this is the place.